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ABOUT THIS PROJECT
Our software support services include technical support or break/fix services that are delivered for specific Nokia 5571 PCC software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support. Software support services include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media with or without human assistance.
Types of Nokia Equipments
- NOKIA ISAM 7360 FX-4/8/16
- NOKIA ISAM 7362 DF-8 | DF-16
- All Types of POL ONT's
New product installation services, installation of product updates
Software support services include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure Nokia PCC 557x Software.
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Software maintenance and support process
Depending on the scope of the required activities, support processes and maintenance will comprise a combination of the following techniques:
Level 1 - End User Support
solving usage issues and minor problems, escalating more complex issues.
Level 2 - Application support
configuration, fixing its performance, software troubleshooting.
Level 3 - Development support
software integration on database level, customization, upgrade adding new features